Legal Last updated, September 14, 2026 Applies globally

Privacy Policy.

This policy explains what AGNT/01 collects when you use this site or become a client, why we collect it, who we share it with, and how you can access, correct or delete it.

This policy is provided as a working draft and is not legal advice. Have it reviewed before relying on it.

01

Who we are

AGNT/01 is a sole proprietorship operated by Aniket Gandhi, based in Ottawa, Canada, serving small-business clients in Canada, the United States, India and elsewhere. For the purposes of this policy, AGNT/01 is the "data controller" (GDPR terminology) or "organization" (PIPEDA terminology) responsible for the personal information described below.

This policy covers agntone.ca and any subdomain of it, our contact forms, our calculators and assessments, our newsletter ("That Makes Cents"), and the client dashboards we operate for active clients.

02

What we collect

We collect the minimum needed to run the site, respond to you, and deliver client work. Specifically:

Contact form
Name, email address, phone number (optional), business name, and whatever you write in the message field.
Newsletter signup
Email address only, plus the timestamp and source page of signup.
Calculator & assessment inputs
The numbers you enter (call volume, ticket size, review counts, etc.). These are processed in your browser to generate a result and are not stored against your identity unless you separately submit a contact form.
Analytics
Device type, browser, approximate location (derived from IP address, not exact), pages viewed, referring site, and time on page, collected automatically via Google Analytics.
Client account data
For active clients: business details, call recordings and transcripts processed by the AI receptionist, review and follow-up data, and billing information, as set out in your service agreement.
Scheduling data
Name, email and the meeting time you select when booking a call through Calendly.
03

Why we collect it

We use personal information only for purposes you would reasonably expect:

  • To respond to enquiries submitted through the contact form or booking link.
  • To send the newsletter to people who signed up for it, and nothing else.
  • To generate the result of a calculator or assessment you chose to run.
  • To understand which pages are useful and which aren't, in aggregate, via analytics.
  • To deliver, bill and support the AI systems we build for active clients.
  • To meet legal, tax and accounting obligations in Canada.

We do not sell personal information, and we do not use it to build advertising profiles.

04

Lawful basis for processing

Under PIPEDA (Canada's Personal Information Protection and Electronic Documents Act), we rely on your knowledge and consent, implied when you submit a form, and express when you opt into the newsletter. You may withdraw consent at any time, subject to legal or contractual restrictions.

Under GDPR (for visitors in the EU/UK), we rely on: consent for newsletter signups and non-essential cookies; contract for processing needed to deliver services you've engaged us for; and legitimate interest for basic site analytics and responding to enquiries you initiate.

05

Retention

We keep personal information only as long as it's needed for the purpose it was collected, or as long as the law requires:

Contact form submissions
Up to 24 months, or until you ask us to delete it, whichever is sooner.
Newsletter emails
Until you unsubscribe or ask us to delete the record.
Calculator inputs
Not persisted beyond your browser session unless you submit them via a contact form.
Client records
Duration of the engagement plus 7 years, to meet Canadian tax and accounting record-keeping requirements.
Analytics data
Per Google Analytics' default retention (currently 14 months), after which it's automatically deleted.
06

Third parties who process your data

We use a small number of processors to run the site and business. None of them are permitted to use your data for their own purposes.

Google Analytics
Site traffic and behaviour analytics. Data is processed by Google LLC, which may store it outside Canada. Google's privacy policy ↗
Email service provider
Sends the newsletter and stores subscriber email addresses and engagement stats (opens, clicks) for that purpose only.
Vercel
Hosts this website and its underlying infrastructure and server logs. Vercel's privacy policy ↗
Calendly
Handles meeting scheduling: name, email and selected time slot. Calendly's privacy policy ↗
07

Cookies

We use a small set of cookies: essential cookies needed for the site to function, and analytics cookies (Google Analytics) that help us understand traffic in aggregate. We do not use third-party advertising or retargeting cookies. You can block or delete cookies in your browser settings at any time; doing so may affect how some pages function but will not block you from reading the site.

08

Your rights

Under PIPEDA. You have the right to know what personal information we hold about you, to access it, to correct inaccuracies, and to withdraw consent for its use. If you believe we've mishandled your information. You can complain to the Office of the Privacy Commissioner of Canada ↗.

Under GDPR, if you're in the EU or UK, you additionally have the right to: request erasure ("right to be forgotten"), restrict processing, receive your data in a portable format, and object to processing based on legitimate interest. You can lodge a complaint with your local data protection authority.

09

How to request access or deletion

Email info@agntone.ca with the subject line "Privacy Request" and tell us what you'd like, a copy of your data, a correction, or deletion. We'll confirm your identity where needed and respond within 30 days. There's no charge for a standard request.

10

International transfers

Because we use processors based outside Canada (Google, Vercel, Calendly and our email provider may store or process data in the United States or the EU), your information may be transferred across borders. We select processors that maintain their own compliance with PIPEDA, GDPR or equivalent frameworks, and we do not transfer data to processors without a privacy commitment in place.

11

Children's privacy

This site and our services are directed at business owners and operators. We do not knowingly collect personal information from anyone under 16. If you believe a minor has submitted information to us, contact us and we'll remove it.

12

Changes to this policy

We may update this policy as the business, tools or law change. The "last updated" date at the top will always reflect the current version. Material changes affecting active clients will be communicated by email.

13

Contact

AGNT/01, Aniket Gandhi
Ottawa, Canada · Amritsar, India
info@agntone.ca