Legal Hub.

Two documents govern the relationship between AGNT/01 and anyone who uses this site or becomes a client. This page summarizes both, plus the Refund Policy, Cookie Policy and Service Level Agreement in full below. Read the full text of Terms and Privacy before relying on either.

Effective May 2026, last updated May 2, 2026.

Free strategic intro call

The 30-minute strategic intro call is free. There is nothing to refund.

Deep Strategic Audit ($997)

If, after delivery of the Deep Audit, you find that more than 50% of the findings are factually incorrect (verifiable evidence required), we will refund the full audit fee within 14 days. The walk-away playbook is yours to keep regardless.

Foundation / Growth build fees

• Before kickoff: 100% refund minus a $497 onboarding processing fee.
• During build (week 1): 50% refund of remaining build fee.
• After go-live: no build refund, but you keep all assets and can cancel the monthly retainer with 30 days notice.

Monthly retainers

All retainers are month-to-month. Cancel with 30 days' written notice via email. The 30-day notice month is fully payable. We do not pro-rate partial months.

Performance trigger

If we agreed in writing to a 90-day performance trigger and the defined metrics did not improve, we will continue the work at no cost until the metric moves, or refund the most recent monthly retainer at Client's choice.

Toolkit (one-time services)

Productized one-time services ($497 to $4,997) are non-refundable once work has begun. Before work begins (typically same-day), you may cancel for a full refund.

Disputes

If you have concerns about a refund, email info@agntone.ca first. We resolve 95% of disputes within 14 days. Unresolved disputes follow the Governing Law clause in our Terms of Service.

Effective May 2026, last updated May 2, 2026. We use cookies and similar technologies to deliver and improve agntone.ca. This section explains what we use and why.

What are cookies

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and how you interact with it.

Cookies we use

• Strictly necessary: session management, security. Required for the site to function. No opt-out.
• Analytics (Google Analytics 4 + Microsoft Clarity): anonymized aggregate usage data. Helps us understand how visitors use the site so we can improve it.
• Functional: remember your preferences (e.g., dismissed banners).

We do not use advertising cookies, retargeting pixels, or third-party tracking beyond Google Analytics and Microsoft Clarity.

Managing cookies

You can disable cookies in your browser settings. Disabling analytics cookies will not affect site functionality.

Third-party tools

• Google Analytics 4: usage analytics. Opt out.
• Microsoft Clarity: heatmaps and session replay. Opt out via Microsoft privacy controls.

Effective May 2026, last updated May 2, 2026. Applies to Foundation, Growth and Enterprise tiers.

Response times

• Foundation: business-hours response within 1 business day (Mon–Fri, 9am–6pm ET).
• Growth: response within 4 business hours (Mon–Fri, 9am–6pm ET).
• Enterprise: dedicated Slack channel, response within 1 hour during business hours.

Build timelines

• Foundation: 14 days from kickoff to go-live.
• Growth: 21 days from kickoff to go-live.
• Enterprise: 30 days, custom-scoped.

AI system uptime

AI receptionist, lead qualifier, and follow-up systems are hosted on enterprise-grade infrastructure (Supabase and AWS). Target uptime: 99.9% monthly. We will notify you of any incident within 1 hour.

Maintenance windows

Scheduled maintenance occurs Sunday 2–4am ET. Notification: 48 hours in advance via email.

Reporting

Foundation: monthly performance dashboard. Growth: bi-weekly strategy calls plus dashboard. Enterprise: weekly executive review plus custom dashboards.

AGNT/01 is a sole proprietorship operated by Aniket Gandhi, based in Ottawa, Ontario, Canada. It is not a corporation or partnership, Aniket Gandhi is personally the operator of record for contracts, invoices and correspondence. AGNT/01 also works out of Amritsar, India, where build work is performed, but the business itself is registered and operated from Ontario.

Canada's Anti-Spam Legislation (CASL) governs how we send commercial email. In practice:

• The newsletter ("That Makes Cents") is opt-in only, we never add an address without an affirmative signup.
• Every commercial email identifies AGNT/01 and Aniket Gandhi as the sender, with a working reply-to address.
• Every commercial email includes a one-click unsubscribe that is honoured within the ten-business-day window CASL requires.
• Replies to a contact-form submission or a booked call are treated as a direct request, not a marketing send, and are handled separately from the newsletter list.

We collect the minimum data needed to run the site and deliver client work, and we do not sell personal information or use it to build advertising profiles. Two frameworks apply depending on who you are:

PIPEDA (Canada)

We rely on knowledge and consent: implied when you submit a form, express when you opt into the newsletter. You can access, correct or request deletion of your data at any time, and complain to the Office of the Privacy Commissioner of Canada if you believe we've mishandled it.

GDPR (EU/UK)

For visitors covered by GDPR, we rely on consent, contract or legitimate interest depending on the processing activity, and we honour the additional rights GDPR grants: erasure, restriction, data portability and objection to processing based on legitimate interest.

Full detail, what we collect, why, retention periods, and every third-party processor we use, is in the Privacy Policy.

AGNT/01, Aniket Gandhi
Ottawa, Canada · Amritsar, India
For any legal, privacy, refund or CASL request: info@agntone.ca